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Define empathy and explain why it is important for effective customer service. Give two examples of empathy statements that might be used in customer support.
The CoolerQ Corporation manufactures two electrical products: air conditioners and large fans. The assembly process for each is similar in that both require a certain amount of wiring and drilling. Each air conditioner takes 2.5 hours of wiring and 2..
What is Hoshin planning, or policy deployment? Explain how this approach is used in organizations. In your opinion, do unions still serve the same purpose today that they were originally created for years ago? Why or why not? Outline the steps a coun..
What is your opinion of Honda's allowed rate and the mechanics' performance?
Southwest Airlines has a history of being able to retain its employees due to the atmosphere and culture of the company. Employees have been known to dress up in costume on an airplane, engage in "games" with the passengers, and generally provide a f..
After reading Course Lectures 1-4 and completing activities 1.2 - 1.4 in the textbook, compare and contrast the societies of West Africa, Europe, and the Americas at the time when Christopher Columbus made his first voyage to America in 1492. How wer..
According to textbook, the top three challenges for CPFR implementation include all of the following except: Making organizational and procedural changes, Trust between supply chain partners, Cost
An entertainment speech can be a speech of presentation, speech of acceptance, speech of tribute (weddings/eulogies), or an inspiration speech. Explain the reasons for an Entertainment speech and the responses that a speaker/presenter may receive fro..
Define an integrated supply chain with examples. Explain how an integrated supply chain strategy will contribute to the organization's efficiency and effectiveness.
My poem analysis needs edited to sound better: The paradoxes in the poem’s first sestet reveal the difficulty of concealing her feelings to appear strong. Elizabeth emphasized this obstacle using contradictory statements: “I love, and yet am forced t..
in 2-3 pages explain what expenses and costs face todays air industry. in addition evaluate what the current fuel costs
A fast-food restaurant makes hamburgers on a grill. At any given time, only four hamburgers can fit on the grill. If there is no room on the grill, the customers are asked to order a different item that does not require the grill. Develop the balance..
Draw an Activity-on-Node Diagram for the following: Should the critical path activities be monitored differently from non-critical path activities for a project by a project manager?
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