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Explain what is service breakdown and service recovery

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Reference no: EM132895340

Explain what is Service Breakdown and Service Recovery? Research two companies, one you believe having a high-quality approach to service recovery and another that doesn't value service recovery. Discuss supporting reasons as to why you rate them as high or low. What would you recommend for the company having a poor service recovery model should do to implement a higher service recovery standard and why?

Reference no: EM132895340

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