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Explain what front-facing and analytical crms

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1) Explain in your own words the capabilities of Oracle Siebel. How does it compare to its competitors solutions? Have there been any success stories of companies using it?

2) Explain what front-facing and analytical CRMs are and how they are different. As far as possible identify which parts of Oracle Siebel CRM are front facing and which are analytical.

3) Explain in your own words the capabilities of Oracle Fusion supply chain management. How does it compare to its competitors solutions? Have there been any success stories of companies using it?

4) Give an overview of internal systems such as ERP and what functionalities they provide. Discuss how these internal systems can be extended to the customer and the supplier. What are the benefits and synergies that can be created?

5) Give an overview of the types of networks and discuss the opportunities and threats they provide in relation to CRM systems and supply chain systems.

Reference no: EM13843768

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