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What ‘business' is ZIPCAR in? What are the critical operational factors for success? How can ZIPCAR organize it operating system to deliver the critical factors? What does it mean for operational effectiveness when the customer is part of both the operating system and eh socio-technical-system? How can/should ZIPCAR ‘manage' the behavior of its customers? What changes in operations strategy/process design and organization structure would you recommend to ZIPCAR?
Evaluate the current staffing plan. What does it cost? Are 26 officers sufficient to handle the normal workload? Determine the cost of the Chiefs plan. Do you need to implement the Chief's plan or can the current staff handle the load? Explain your ..
For the past 28 years, ABC, Inc. has made a significant investment of time, money, and other resources to increase the literacy rate in adult Americans. This represents which of these principles of successful collaborative social initiatives?
Define the decision variables and write the linear program appropriate for maximizing monthly profit contribution. What is the optimal solution?
The annual demand for a product has been projected at 2,000 units. This demand is assumed to be constant throughout the year. The ordering cost is $20 per order
Draw the appropriate precendence diagram for this production line. B) Assign tasks to workstations and determine how much idle time is present in each cycle. C) Discuss how this balance could be improved to 100%
When a small number of large forecast errors needs to be guarded against, what is the measure of forecast accuracy should be used between MAD and MSE?
Describe the situation facing Mensa at the time of the case. This should include the major issues facing the company and the decisions that need to be made.
ou have received a call from the manager of a firm where you helped set up a forecasting system. Illustrate what would you suggest.
Describe the Six Sigma approach to quality, including the five steps in the process. How does Six Sigma approach to quality differ from the total quality management approach?
What is the probability that customers with tickets arrive and the ticket taker is not helping another patron and what is the probability that a traveler will pull up to the attendant's service window without having to wait for..
The Dynaco Manufacturing Company produces a particular product in an assembly line operation. One of the machines on the line is a drill press that has a single assembly line feeding into it. A partially completed unit arrives at the press to be work..
Select a well-known company and a product or service that is produced by that company. Explain what elements of a quality culture are lacking (and needed) by the organization. Identify who the customers of the organization are (remember to consider w..
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