Explain two performance indicators

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Analyze the excell spread sheet and explain two performance indicators: 1- agent 1 vs. agent 2 total waiting time, average time and maximun time. Standart will be keeping the time under 3 minutes. 2. agent 1 vs. agent 2 idle time. Standart will be maintaing idle time under 20% to garatee maximun agent utilizations. This analysis should be 2 to 3 pages single space and must include data and tables from the excell spread sheet provided.

Reference no: EM13793842

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