Reference no: EM134008996

Problem

Whether you are delivering a product or a service, there is more than one angle to the operations process. Imagine you are once again an operations manager at that donut shop discussed earlier in the course; you might need to use Six Sigma, a methodology that uses data and math, to identify that an uncalibrated oven is causing five out of 100 donuts to burn during the baking process. Or you might use Agile, a methodology that focuses on short flexible work cycles, to accelerate the initial release and future iterations of an ordering app for your donut shop. Using these methods in your day-to-day operations can help your donut shop become more efficient, responsive, and consistent.

For this problem, you will examine the differences between Agile and Six Sigma operation methodologies. You will also explore how you might use these methodologies to improve operations processes you have experienced in your life with the question below.

1. Explain, in your own words, the main difference between Agile and Six Sigma to a friend who doesn't work in operations management.

2. Recall a time when you experienced a frustrating or inefficient process, when I was promoted to a Sous chef at the Marriott Hotel and was the only female in the kitchen. Describe what happened. If you were in charge of improving the situation, would you select an Agile approach or a Six Sigma approach? Explain why. Get the instant assignment help.

3. Identify at least two additional questions you would need to ask before choosing between Agile and Six Sigma for slow customer response times.