Explain the four major categories of quality costs

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Case Study: You are consulting to Brown Beverage Company. The work involves helping the executive team to improve the quality in the organisation following several high-profile quality incidents. The executive team asked for some clarification when you met a week ago. In your own words, write a business report that provides a concise answer for each question

Question: List and explain the four major categories of quality costs. Why are they important considerations and give examples of each. Describe the six basic steps that are followed to build the 'house of quality.'

Reference no: EM133313060

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