Explain the concept of the balanced scorecard

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Strategic Management Accounting Exercises Assignment

Exercise 1 -

Oslo Sprinkler Service AS (OSS) delivers fire-sprinkling systems in new buildings. The company is not authorized as constructing engineers, but delivers and installs the pipes, sprinkler heads and water supply systems according to the engineering specifications.

The company has a team of 14 pipe fitters and a project manager and it is managed by the owner, the Danish immigrant Mogens Ballerup, who came to Norway some 15 years ago.

On Monday 3rd July 2017 OSS will commence on a new contract that will require all available labor resources for a period of 13 weeks until Friday 30th September 2017. The company has won the sprinkling contract at Gatevold Ungdomsskole, a new secondary school in the Oslo area and during these three months, no other business activities will take place in the company than this project.

It is May 2017 and Mogens Ballerup and his accounting consultant are discussing the project 17004 Gatevold Ungdomsskole. Relevant information about the project is gathered (all figures in NOK):

  • Fixed revenue, according to contract: 3 900 000 ex VAT. It is not yet decided how OSS should invoice its principal Spanska AS during the project, but 10% of the contractual sum will in any case be held back as a collateral and will not be invoiced before the project is formally completed in September 2017.
  • Total number of worked hours: 7 800 (15 employees incl. project manager for 13 weeks)
  • Hourly labor rate: Project manager 250 kr per hour, seven senior pipe fitters 220 kr per hour, seven junior pipe fitters 200 kr per hour
  • Material costs 1 060 000 excl. VAT

The monthly fixed costs of the company are as follows:

  • Salaries Mogens Ballerup: 60 000
  • Office costs: 10 000 excl. VAT
  • Car costs: 20 000 excl. VAT
  • Depreciation: 10 000
  • Other operational costs 20 000 excl. VAT

Salaries:

  • All salaries are subject to 12.0% holiday pay, which is accrued along the way and paid in June 2018.
  • All salaries are subject to 14.1% social security contribution.
  • Social security contribution is also added on the holiday pay costs along the way, because when holiday pay is paid to the employees this is also reported as salaries subject to social security costs calculations.
  • Social security is paid bi-monthly; 15th March for January and February, 15th May for March and April and so forth.
  • Salaries for July covers work performed in weeks nos. 27-30, salaries for August covers work performed in weeks nos. 31-34 and salaries for September covers work performed in weeks nos. 35-39

The VAT system in Norway is as follows:

  • The general VAT rate is 25.0%
  • Payable VAT is paid bi-monthly; 10th April for January and February, 10th June for March and April and so forth

You can assume that it is legal to deduct VAT on all of the costs above where budget figures are quoted excluding VAT.

a) Budgeted income statement

Present the monthly budgeted income statement for Oslo Sprinkler Service AS for the period from July through September 2017. You may here assume that the value creation in the project can justify that both the revenues and materials costs are split with 1/3 of the total each month.

As mentioned above, Oslo Sprinkler Service AS must negotiate an invoicing plan with its principal Spanska AS. It is important that the company has sufficient cash to pay for its obligations along the way and has a certain minimum left at the end of September to fund new projects.

For the cash-flow predictions, we can gather the following information:

The salaries are paid in the month that they occur

For the consumption of material in the project 17004 Gatevold Ungdomsskole, four main orders are planned (figures excl. VAT):

  • 240 000 20th June 2017
  • 420 000 15th July 2017
  • 300 000 1st August 2017
  • 100 000 15th August 2017

The supplier of material gives the company 30 days credit period.

The expected balance of Accounts Payable per 30th June 2017 is paid during the month of July

Office costs, car costs and other operational costs are paid after 30 days

Payable social security for May and June is paid 15th July 2017, payable social security for July and August is paid 15th September 2017

Payable VAT for May and June is paid 31st August 2017

The expected balance of Accounts Receivable per 30th June 2017 is paid during the month of July.

No payments of other short-terms claims and liabilities are expected to be done between July and September 2017.

The balance sheet is supposed to look as follows per 30th June 2017:

Assets

Equity and liabilities

Company cars

620 000

Share capital

300 000

Accounts receivable

777 000

Retained earnings

1 362 000

Other short-term claims

103 000

Accounts payable

314 000

Bank deposits

1 020 000

Payable VAT

208 000



Payable social security

176 000



Other short-term liabilities

474 000

Total assets

2 520 000

Total equity and liabilities

2 520 000

Oslo Sprinkler Service AS wants to invoice its principal five times during the project:

  • On Monday 3rd July, with due date 31st July 2017
  • On Tuesday 1st August 2017, with due date 30th August 2017
  • On Friday 1st September 2017, with due date 29th September 2017
  • On Monday 2nd October 2017, with due date 30th October 2017
  • The withheld 10% of the contractual amount, 390 000 excl. VAT, after project handover around 20th October 2017

b) Cash-flow planning

What is the minimum amount that the company must invoice its principal on the five invoices to ensure that the company:

  • Can pay for all of its obligations in the period from July through September when they are due and still have a minimum left on the bank account of 800 000 at the end of July and the end of August as well as 1 200 000 at the end of September
  • Can pay for the VAT term 10th October 2017 (VAT for July and August) and still have the minimum of 1 200 000 intact on the bank account after this payment is done. You may here disregard the effect of payment of salaries and other costs in October.

Make a suggested invoicing plan for the project including all five invoices.

Exercise 2 -

Marco Polo Travels AS is a Norwegian travel and tourism company that offers holiday travels to more than 30 destinations in Southern Europe, Africa and Asia. Over a period of three years, the company has reported a small financial loss, but thanks to a sufficient equity and good cash reserves, the lack of profitability has not so far increased the operational risk significantly. The company has developed a strategy plan with three strategic themes for the forthcoming strategy period:

- Strong and profitable growth

- Quality is in the details

- The best company in the tourism business to work for

In recent years, Marco Polo AS has employed several young management trainees. One of them is the BI graduate Alexander F. who has been with the company now for half a year. Although not a formal member of the management group, Alexander sits in as an observer at the weekly management meetings on Monday mornings.

At one of the recent management meetings, Alexander made more notes in his book than usual. The budgets for 2018 were discussed, and several members of the team expressed their views on this, on the goal setting process as well as on management control systems in general.

Four statements caught Alexander's attention in particular:

1. Sales manager: "If we can sell tickets for 10 million per month, the company will start making money again and secure the ability to survive in the future. Therefore, we should focus on sales and on measuring success in this area. The more successful we are with our sales efforts the more profitable we will be!"

2. CEO: "When the Board of Directors accepts the budget for 2018 it is of utmost importance that we are loyal to this and don't spend more money than the budget suggests, not only in the beginning of the calendar year, but also in the last two quarters. We should do what we can to avoid overspending!"

3. CFO: "I am not worried about the variable costs, because we can influence these, but the fixed costs are more challenging. We must therefore make a detailed control model where we follow up variances on fixed costs, area by area, month by month!"

4. CFO: "Introducing Activity Based Costing as a tool to be able to understand better the link between some of things we do and what it costs us has proven to be very successful. I will therefore increase the scope of activity analyses significantly in 2018. In fact, I have already had a meeting with our accounting software provider and they have told us that it is possible to code all revenues and costs with relevant activity codes.  Therefore, I am planning to use ABC not only as a way to understanding some of the costs in the administration and sales departments, but to understand all of the costs of our company."

On the way back from the meeting, Alexander was thinking about what he heard and he felt that something seemed to be wrong with the views that his colleagues expressed. - "This is not what I learned in my management accounting classes", he said to himself.

He decided to talk to his manager/mentor about the management opinions conveyed in the meeting and what he felt could be a wrong approach to the implementation of the ambitious strategies for the next period. As a part of the position as a trainee, Alexander and his mentor have weekly meetings where they discuss his experiences and learning along the way. He prepares well for these meetings and presents notes and views in areas that require more and better attention, according to his own views. This time he had the four above statements to talk about.

Alexander had concluded that all of the four statements either based on irrelevant assumptions, or were results of the lack of understanding important concepts and relationships within the area of management control. What do you think the he wanted to talk to his mentor about?

Exercise 3 -

Part one: Explain the concept of The Balanced Scorecard, its background, its bearing principles, how it may be used and its advantages and challenges.

Part two: It is not uncommon that companies place financial targets on top of their goal hierarchy.  Some of the companies have specific targets relating to their Return on Assets (ROA), while other companies may have a high Return on Equity (ROE) as their overall target. Explain the difference between these two perspectives on profitability.  In your opinion, will it make sense for a company to have any other goals than strictly financial goals as the long-term overall targets?

Part three: Explain how the lean philosophy share a common conceptual basis with the Value Chain Analysis.

Exercise 4 -

Snorkla Foods AS is a large Norwegian company manufacturing different food and household products. The company's Frozen Pizza Division is currently producing four different products that are distributed through three different distribution companies to the various retailers.

The sales budgets for 2017 predict the following sales and production volumes in units:


WholeSeller

FoodCo

Logistica

Total

Manhattan Style

420 000

270 000

390 000

1 080 000

Big Surfer

660 000

400 000

550 000

1 610 000

Vesuvio (new in 2017)

210 000

150 000

160 000

520 000

La Fiorentina

860 000

640 000

600 000

2 100 000

Total

2 150 000

1 460 000

1 700 000

5 310 000

We can extract the following information from the sales and productions budgets for 2017 (all figures in NOK):


Direct production costs per unit

Budgeted sales price per unit (1)

Manhattan Style

15.50

22.00

Big Surfer

23.80

30.00

Vesuvio

16.20

24.00

La Fiorentina

25.40

35.00

(1) Sales price to the three distributors, ex. VAT

The Frozen Pizza Division of Snorkla Foods register costs at three different cost centers. According to the budgets for 2017 indirect costs in these three departments are:


Budgeted costs for 2017

variable part

fixed part

Production Department (2)

12 600 000

460 000

12 140 000

Sales and Marketing Dept.

18 060 000

3 120 000

14 940 000

Logistics and Administration Dept.

5 320 000

1 890 000

3 430 000

Total costs

35 980 000

5 470 000

30 510 000

(2) Indirect production costs that come on top of the above direct production costs per unit

Part one: Area of analysis no. 1: The profit center as cost object:

What is the budgeted profit of the Frozen Pizza Division of Snorkla Foods AS in 2017?

Snorkla Foods is using an Activity Based Costing model to analyze and allocate costs in the three different cost centers.

According to the plans for 2017, the company expects that the following activities are carried out, corresponding with the activity plans:

 

Activity group

 

Cost driver

Total

activity costs

Variable part

Budgeted

activity frequency

Available

activity frequency

Machine set-up and calibration

Number of production series

2 400 000

 

0

1 250

machine set-ups

1 600

machine set-ups

 

Procurement

Number of purchase orders

 

1 800 000

 

0

720

purchase orders

900

purchase orders

 

Maintenance

Number of maintenance jobs

 

2 000 000

 

0

320

maintenance jobs

400

maintenance jobs

Quality inspections

Number of quality inspections

 

1 900 000

 

460 000

460

quality inspections

800

quality inspections

Other indirect production costs


 

4 500 000




Customer meetings (4)

Number of customer meetings

 

5 400 000

 

2 700 000

1 800

customer meetings

2 400

customer meetings

Customer support (5)

Number of support hours

 

3 600 000

 

0

5 800

support hours

7 200

support hours

Customer complaints

Number of complaints/returns

 

1 680 000

 

420 000

840

complaints/returns

1 200

complaints/returns

Other sales and marketing costs


 

7 380 000

 

0



Deliveries of goods

Number of orders delivered

 

2 520 000

 

1 890 000

14 000

customer orders

21 000

customer orders

Customer invoicing

Number of orders invoiced

 

1 400 000

 

0

14 000

customer orders

21 000

customer orders

Other logistics and adm. costs


 

1 400 000

 

0



Total budgeted costs in 2017 (6)


 

35,980,000

 

5 470 000



(4) Meetings with both distributors and retailers

(5) Time spent with customer contact, on phone or e-mail/ordinary mail

(6) Of which the assignable ABC-costs are 35 980 000 - 4 500 000 - 7 380 000 - 1 400 000 = 22 700 000

Part two: Area of analysis no. 2 - The various activities as cost objects: Calculate the relevant budgeted activity rates in each activity group.

Part three: Area of analysis no. 3 - The excess capacity as a cost object:

Calculate the budgeted costs for the excess capacity in each relevant activity group. Which of the three cost centers contribute the most to the costs for excess capacity?

Based on previous logging of the activities, Snorkla Foods AS expects that the activities in 2017 are split between the four products as follows:

 

Activity group

 

Manhattan Style

 

Big Surfer

Vesuvio

(new in 2017)

 

La Fiorentina

Total budgeted activity

Machine set-up and calibration

220

machine set-ups

310

machine set-ups

420

machine set-ups

300

machine set-ups

1 250

machine set-ups

 

Procurement

90

purchase orders

140

purchase orders

270

purchase orders

220

purchase orders

720

purchase orders

 

Maintenance

50

jobs

70

jobs

140

jobs

60

jobs

320

jobs

Quality inspections

70

inspections

100

inspections

260

inspections

30

inspections

460

inspections

Customer meetings

320

meetings

360

meetings

720

meetings

400

meetings

1 800

meetings

Customer support

1 400

hours

1 400

hours

1 200

hours

1 800

hours

5 800

hours

Customer complaints

250

complaints

250

complaints

40

complaints

300

complaints

840

complaints

Deliveries of goods

3 000

orders

4 000

orders

2 000

orders

5 000

orders

14 000

orders

Customer invoicing

3 000

orders

4 000

orders

2 000

orders

5 000

orders

14 000

orders

Part four: Area of analysis no. 4 - The products as cost objects:

Allocate direct and relevant indirect costs to the product La Fiorentina and calculate the budgeted profit contribution per unit and in total.

The company's management team has discussed if there are activity costs that are caused by the customers rather than the products. Based on previous logging of the activities, Snorkla Foods AS expects that the five of the activities in 2017 can be split between the three distributors as follows:

 

Activity group

 

WholeSeller

 

FoodCo

 

Logistica

Total budgeted activity

Customer meetings

900

meetings

450

meetings

450

meetings

1 800

meetings

Customer support

2 800

hours

1 600

hours

1 400

hours

5 800

hours

Customer complaints

500

complaints

220

complaints

180

complaints

900

complaints

Deliveries of goods

6 800

orders

4 300

orders

3 300

orders

14 400

orders

Customer invoicing

6 800

orders

4 300

orders

3 300

orders

14 400

orders

The four other activity costs that relate to the production will still be assignable to the products rather than the customers, according to the information in part three.

Part five: Area of analysis no. 5 - The customers as cost objects:

Calculate the budgeted revenues, direct costs and relevant indirect costs for the distributor WholeSeller.

Reference no: EM131489412

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