Explain reasons many professionals complain

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Reference no: EM133198074 , Length: 2 pages

Question 1. E-mail remains the most prevalent form of workplace communication, despite the attention that social media and new messaging software receive in the news. However, many businesspeople describe a "love-hate" relationship with it. Explain three reasons many professionals complain about e-mail.

Question 2. Dealing effectively with disappointed customers is an important skill for business communicators. List three of the four strategies that business use to control damage and resolve problems when customers complain. Then, cite two reasons that online complaint sites are gaining momentum.

Reference no: EM133198074

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