Explain how you would handle the jessicas situation

Assignment Help Microeconomics
Reference no: EM131538561

Assignment

You have been hired as a conflict resolution consultant for a company using an extensive call center to reach out to customers. You often refer to Guffey and Loewy's (2015) six steps for dealing with conflict when you are faced with issues. Apply this procedure for dealing with the following conflict. Explain how you would handle the situation below. Support your viewpoint. Jessica and Audrey are both customer service representatives working at a call center. The room is divided into workstations and seating is not assigned. Jessica has been working in this position for two years and Audrey was hired three months ago. Jessica comes to work one morning and finds Audrey sitting at Workstation 3.

Jessica has always assumed that this workstation was hers. Other workstations were available, but the Supervisor told Audrey to use Workstation 3 that morning because she didn't know that Jessica would be coming in. When Jessica arrives and sees her workstation occupied, she becomes angry and demands that Audrey vacate "her" station. How do you handle this situation?

Reference no: EM131538561

Questions Cloud

Construct a mind map for the disorder you selected : Construct a mind map for the disorder you selected. Include the epidemiology, pathophysiology of alterations, risk factors
What was the motivation behind the transaction : Describe the merger you researched. What was the motivation behind the transaction? Were the companies in the same industry? Geography?
Mirr better than the irr method of capital budgeting : How is the MIRR better than the IRR method of capital budgeting?
What od techniques might have been helpful for p and g : What sources of resistance to change do you suspect were encountered at P&G and how do you think they were overcome?
Explain how you would handle the jessicas situation : Explain how you would handle the situation below. Support your viewpoint. Jessica and Audrey are both customer service representatives working at a call center.
Human resource management process assessed : Generally, how is the inherent risk level for the human resource management process assessed?
Describe the steps of process and the results for each step : Select a peer-reviewed concept analysis article of your choice and write a response of 1,000 - 1,250 words. Describe the steps of process and the results
Compute the number of units transferred to finished goods : During April, the production department of a process manufacturing system completed a number of units of a product and transferred them to finished goods.
What would your nonverbal message communicate about yourself : what would your nonverbal messages communicate about yourself? Do you think it is important for your verbal messages to match your nonverbal messages? Why?

Reviews

Write a Review

Microeconomics Questions & Answers

  The free rider problem

Question: Explain why the free rider problem makes it difficult for perfectly competitive markets to provide the Pareto efficient level of a public good.

  Failure of the super committee is good thing for economy

Some commentators have argued that the failure of the “Super committee” is good thing for the economy?  Do you agree?

  Case study analysis about optimum resource allocation

Case study analysis about optimum resource allocation: -  Why might you suspect (even without evidence) that the economy might not be able to produce all the schools and clinics the Ministers want? What constraints are there on an economy's productio..

  Fixed cost and vairiable cost

Questions:  :   Which of the following are likely to be fixed costs and which variable costs for a chocolate factory over the course of a month?  Explain your choice.

  Problem - total cost, average cost, marginal cost

Problem - Total Cost, Average Cost, Marginal Cost: -  Complete the following table of costs for a firm.  (Note: enter the figures in the  MC   column  between  outputs of  0 and 1, 1 and 2, 2 and 3, etc.)

  Oligopoly and demand curve problem

Problem based on Oligopoly and demand curve,  Draw and explain the demand curve facing each firm, and given this demand curve, does this mean that firms in the jeans industry do or do not compete against one another?

  Impact of external costs on resource allocation

Explain the impact of external costs and external benefits on resource allocation;  Why are public goods not produced in sufficient quantities by private markets?  Which of the following are examples of public goods (or services)? Delete the incorrec..

  Shifts in demand and movements along the demand curve

Describe the differences between shifts in demand and movements along the demand curve. What are the main factors which can shift the demand curve? Explain why they cause the demand curve to shift. Use examples and draw graphs to support your discuss..

  Article review question

Article Review Question: Read the following excerpts from the article "Fruit, veg costs surge' by Todd, Dagwell, published in the Herald on January 25th 2011 and answer questions below:

  Long-term growth, international trade & globalization

Long-term Growth, International Trade & Globalization:- This question deals with concepts such as long-term growth, international trade and globalization. Questions related to trade deficit, trade surplus, gains from trade, an international trade sce..

  European monetary union (emu) in crisis

"Does the economic bailout of Spain and Greece spell the beginning of the end for the European Monetary Union (EMU)?"

  Development game “settlers of catan”

Read the rules of the game, the overview and the almanac for the Development Game "Settlers of Catan"

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd