Explain how to obtain long-distance directory assistance

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1. Describe five guidelines for answering a business telephone.

2. Explain why it is important to record the time of the call when you are writing a telephone message.

3. Explain how to obtain long-distance directory assistance.

4. Describe five advantages of using an electronic calendar.

5. State five actions that work when dealing with complaining customers.

6. Explain what to do when a customer becomes abusive and you have exhausted your diplomacy.

Reference no: EM132204758

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