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1. Describe five guidelines for answering a business telephone.
2. Explain why it is important to record the time of the call when you are writing a telephone message.
3. Explain how to obtain long-distance directory assistance.
4. Describe five advantages of using an electronic calendar.
5. State five actions that work when dealing with complaining customers.
6. Explain what to do when a customer becomes abusive and you have exhausted your diplomacy.
Organizations undergo planned or unplanned changes to evolve to a newer and better level in their life cycle. what are the forces driving the change?
Facility-level costs should not be allocated to products because they are irrelevant for decision-making purposes.
Describe and analyze the five elements of a contract that must exist for this agreement to be enforceable.
Sinita bought unit trusts and invested for income. She invested £42,000 in a unit trust with an offer price of £75 per unit, and sold the units after 3 years at the same price. During this period she received income from the units of £9,744. This ..
Provide some thoughts of branding for your Marketing Plan. What can you do to project the right image? So remember, it is very important that you not only have a clearly defined vision, but also clearly defined target market(s).
Choose, explain, and critically analyze the moral theory: Moral Duty (Pluralism) Duty-based morality
What is the most unethical use technology in today workplace?
YOU INTERNED AT AN ACCOUNTING FERM It's time to think, Whether you are excited or saddened to be ending your internship, you have experienced valuable lessons.
What factors do you think make some organizations ineffective at managing emotions. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves
The washing machines were placed into a bonded warehouse operated by the British Transport Commission.
What do the keiretsu and chaebol systems have in common with traditional strategic alliances and joint ventures? What are some of the differences?
Which of the following is an example of the threat of substitute products and services?
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