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1. Scheduling and sequencing are typically viewed from a technical perspective; that is, they are focused on minimizing quantitative measures such as lateness or cost. However, schedules also have intangible effects on customers, employees, and the perception of service quality. Discuss what some of these intangible effects might be and how managers should consider them when constructing schedules.
2. Select two of Deming's 14 Points and discuss the importance of them to operations managers (as well as all managers) in today's business environment.
3. Explain how service quality is measured. Specifically, discuss how you may have experienced each of the five SERVQUAL dimensions as a consumer of services.
Discuss circumstances when outsourcing should be considered, and whether outsourcing will add to the competitive advantage of a firm
Describe what your role would be in a network organization, and the capabilities and roles of other firms you would want in your network.
Does its approach to decision making support good strategy execution? Why or why not?
relationship to learning outcomes critically analyse the theory concepts and models of operations and information
Describe how to negotiate for more compensation. Explain why one must be assertive to earn what he or she deserves. Relate four things not to do when asking for a raise. How much clout does your boss really have?
Why is discipline the most significant issue for union and management? Describe how this significance has shifted over time.
What are the characteristics of a self-organizing system? How can self-organize principles be utilized to interface with a marketplace? What are the benefits of doing so?
Select an organization with which you are familiar. How does your selected organization use the different components of the marketing mix?
an electrical appliance will not work unless component Qk does. Component Qk's reliability is 0.93. every other part of the appliance is 100% reliable. what would the reliability of the appliance be if a back up Qk were added?
Describe a possible mission for operations also some strategies that fit the ambulance service. Illustrate what is the probability that the project will be completed before the late-payment deadline.
Does your company's compensation plans help to attract and retain people with the right skills, knowledge and motivation to help the company succeed? Explain.
Judith Thompson is the manager of the student center cafeteria. She is introducing pizza as a menu item. The pizza is ordered frozen from a local pizza establishment and baked at the cafeteria.
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