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You have just been given the opportunity at OTTC to build a new website for the company to improve customer contact and service. Based on the services and products they offer think about how you will address customer service and how you will create customer loyalty.
Respond to the following checklist items based on this scenario regarding the new website to be made-
Assignment Checklist-
•Define customer satisfaction and customer loyalty regarding the website.
•Discuss the differences between customer service and customer loyalty.
•Describe extraordinary approaches to customer service.
•Describe how customer loyalty is earned.
Elucidate how critical thinking differs from creative thinking. Illustrate role do personalities play in critical thinking.
Where have you seen it work well and what factors should you consider when choosing a motivational approach?
What management concerns made BP reexamine their leadership model?
Purposes of performance management - Define the three broad purposes for performance management, and provide an example of a situation that relates to each purpose.
Internal Versus External Customers - Compare and contrast internal versus external customers
How does distribution strategy support channel strategy?
Explain Most successful existing businesses are totally preoccupied with their most important and existing customers and therefore lack the peripheral opportunity vision to spot new products and services
Discuss why performance monitoring is of critical importance to an organization?
Explain If it is significant, you should not try to interpret the main effects at all and Explain why this is the case, giving an example to illustrate your explanation.
Rate the effectiveness of the Rooney Rule in improving diversity within the NFL and what impact, if any, do you think the new extension of the Rooney Rule will have on diversity within the NFL
Managerial Decision Making explains - Bazerman and Moore suggest that we should understand the biases of others.
International Management Prospective for Renmin University - Discuss Renmin University which is located in Beijing China . The topics that should be addressed pertained
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