Explain concept to increase motivation of retail salesperson

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You are the owner of a clothing retail store in Manhattan that sells brand name clothes, including high-end clothing brands. Your retail salespersons are paid a mean hourly wage of $15. Over the last several months, your sales have significantly declined and customer satisfaction surveys indicate that your customers are increasingly dissatisfied with the quality of service. You just took a course in microeconomics for business decisions in which you learned about the concept of principal-agent problem.

Question 1: To what extent should you apply this concept to increase the motivation of your retail salespersons?

Question 2: How should the performance of the retail salespersons be evaluated? Should you redesign the structure of compensation in terms of fixed pay (hourly wage) and variable pay (bonus, commissions)?

  • Do not exceed 200 symbols, please

Reference no: EM132432794

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