Reference no: EM132222730
1. A coffee shop instructing their servers to add decorative designs to the foam on coffee drinks is seeking to maximize which basic customer service principle?
a. Recovery
b. Reliability
c. Fairness
d. Wow factor
2. Economic fluctuations (recessions or expansions) are examples of which time series demand component?
a. Trend
b. Seasonality
c. Cyclical
d. Random variation
3. ______ includes the cost of lost sales, lost goodwill, and damage to the firm’s reputation.
a. Order cost
b. Inventory carrying cost
c. Stockout cost
d. Purchase cost
4. Safety stock levels for a periodic review model tend to be _________ when compared to a reorder point model.
a. Lower
b. Higher
c. Neither lower nor higher
d. It is impossible to determine safety stock levels for a periodic review model
5. All of the following are terms for material flow mapping except? *
a. Process mapping
b. Process flowcharting
c. Value stream mapping
d. Process value mapping
6. The closeness desirability rating is an office layout that should be? *
a. Minimized
b. Maximized
c. Reduced to zero
d. The closeness desirability rating is a qualitative measure