Example of organizational citizenship behavior

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Reference no: EM132210755

1. Which of the following is not an example of organizational citizenship behavior?

volunteering to help a colleague meet a deadline

contributing to a fund for a coworker to help with medical bills

working over the weekend to make sure a project gets done

telling your friends about the company's great work environment

discouraging a friend from applying for a job at the company

2. Neglect is an active and destructive response to dissatisfaction.

True

False

3. Work satisfaction and life satisfaction do not influence each other.

True

False

4. Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

exit

voice

loyalty

neglect

acceptance

5. What kind of relationship exists between organizational commitment and job productivity?

an independent relationship

a weak relationship

a positive relationship

an inverse relationship

a negative relationship

6. Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

exit

voice

loyalty

neglect

citizenship

7. Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example.

employee engagement

perceived organizational support

organizational commitment

job involvement

psychological empowerment

8. Which of the following answer choices is the best definition of attitude?

Attitudes are evaluative statements of what one believes about something or someone.

Attitudes indicate how one will react to a given event.

Attitudes are the emotional part of an evaluation of a person, object, or event.

Attitudes are a measure of how the worth of an object, person or event is evaluated.

Attitudes are the yardstick by which one measures ones actions.

9. Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.

attitude; attitude

attitude; behavior

social need; social need

social need; social interest

behavior; behavior

10. ________ may help to lower counterproductive work behaviors within groups.

Team-based incentives

Personality testing

Individual-based incentives

Strict punishments

Citizenship behaviors

Reference no: EM132210755

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