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1. Before he became a plumber, Ken had to attend two years of trade school followed by two years of the on-the-job training. The on-the-job training Ken completed can be described as
A. mentoring.
B. apprenticeship training.
C. job instruction technique.
D. coaching.
2. An example of a cognitive method of training is asking trainees to
A. rehearse their 30-second sales pitch in front of a mirror.
B. memorize a product knowledge manual.
C. work in groups to examine a case study that focuses on conflict resolution skills.
D. practice their selling skills on each other.
3. A trainer directly asks a trainee, "What is the maximum amount of torque that can be applied to a pedal bolt?" What type of question is this trainer using?
A. Relay
B. Reverse
C. Closed-ended
D. Open-ended
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