Examine the customer service environment

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Reference no: EM135945

Q1 The phenomenon of compounding predicts which of the following?

Investment of principal for a prolonged period.

Interest earned over a prolonged period.

Earnings income on previously earned income.

Rising interest rates over time.

Q2 CASE STUDY ASSIGNMENT.

1. Interview- Interview somebody who has a customer relations/customer service role or responsibility where the person has organizational responsibility as well as knowledge of the company's customer relations policies. This person could be in your individual organization or in any other company. Ask the interviewee to label the role and importance of customer relations/customer service to the organization as well as the top three customer relations/customer service issues faced by the organization. In case of a last minute battle it is best to have a second choice lined up.

2. Supporting Research- Based on what you learned in the interview you'll attain online research using scholarly resources, which can be found in school Online Library and online research sources such as Google. Locate at least four articles (two must be from scholarly resources) that discuss the current business climate for this company for inclusion as sources in your paper. What are current trends in this business (or in the overall industry of which this business is a member) that might impact customer service, customer satisfaction or customer loyalty positively or negatively?Examples

A.) Toyota is a business in the auto industry. Customers neediness safe cars. Toyota has had a series of setbacks in recent months from brakes failures to acceleration issues. Toyota has a history of great customer relations however now appears to have to re-shape its image. Other car companies are using safety as well as quality messaging against Toyota (insert accurate APA in-text source citation here). Toyota requirements to address its customer service programs and customer relations for both existing customers and potential new customers.

B.) Yume, the owner of a local Thai restaurant has recently introduced a customer loyalty program where customers earn points for purchases that can be redeemed for free food and drinks; and customers love it! The American Restaurant Association says that loyalty programs are growing in popularity and especially in small boutique establishments where there is a more personal connection between the owner and the customer (insert accurate APA in-text source citation here). Yume's customers are very loyal as well as very satisfied so since service improvement mayn't be entirely necessary she may can expand her relationship with her customers by selling her sauces and cookbooks to her customers. This venture may also attract new customers!

Potential Research Sources

Hoovers.com

Moody's online database

Ebscohost

ABI/Inform database

NetLibrary

Each of these resources contains business articles and other resources that may assist you in answering the case study questions.

3. Analysis and Recommendations: Using what you've learned from the interview and your research, examine the customer service environment at this company. How can customer service be enhanced? What are your endorsements to this company based on what you've learned?

4. Additional requirements: Prepare a 750 word (minimum) paper addressing these questions using APA style and formatting. Pay particular attention to the correct citation of your interview source and your secondary research sources. Full contact info for your interview source (interviewee name, company name, phone, and email address) is required and should be included as a separate Appendix page following your Reference page.

Reference no: EM135945

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