Examine the car and diagnose the problem

Assignment Help Operation Management

Reference no: EM133639425

Problem

Case Study

Gong-Auto is an automotive repair shop in the Illawarra region. They offer mechanical repairs to five major automotive brands. Gong-Auto procures and stores a number of different auto parts for the vehicles they repair to reduce the time required to return the cars to the owners. However, they have not been able to store all the parts, requiring them to order the parts as required as well. This has sometimes resulted in long waiting times for customers for repairs. The operations manager who joined Gong-Auto after completing a course in operations management from UOW, has been analysing their historical service data. He points out that 80% of their repair jobs are confined to two automotive brands. According to him, rather than focusing on all major brands it would be much more profitable for the company to focus on those two brands. He has been sharing this idea with the supervisors and the crew who agree with this suggestion. He has put forward this idea to the top management of Gong-Auto.

Task

When a car is accepted for repairs, a supervisor will examine the car and diagnose the problem. The car is then assigned to a specialised team for the job comprising a mechanic and an assistant. They will disassemble the affected part of the car and order the required replacement parts from the store. Once the parts are received, they will re-assemble the parts. The supervisor would conduct a test run to ensure the problem has been solved prior to assigning the car for re-work or washing. Map each activity of the process in the product-process matrix and justify your reasons for the mapping.

Reference no: EM133639425

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