Evaluation of efficiency and efficacy

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Reference no: EM1361671

Evaluation of Efficiency and Efficacy

You have a team of managers of a customer call center for timeshare vacations.

1. Discuss with your team, the types of control measures you would use to see how efficient and effective an employee is.

2. Discuss with your team, the measures you would use to evaluate the entire call center.

Reference no: EM1361671

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