Evaluate the importance of the customer role in project

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Reference no: EM133492064

Case Study: A major aspect of project quality management is quality planning. The aim of quality planning is to help the project manager and the project team to identify stakeholders' requirements and to ensure that these requirements are integrated into the project processes to deliver a quality product, service, or result. For this group assignment, you will develop a quality management plan for the case you selected in week 1. You can obtain a copy of the project case for less than $10.00 from the Harvard Business School Publishing Website at https://hbsp.harvard.edu/. Each case has a unique product number. Note that you do not need to know all the technical details about the project. But you need to understand the concept of quality, and the processes involved in managing it. Most importantly, you must understand how to match customer requirements with product/service features and functions. We will complete the plan incrementally, but at the end of the course, you will have a complete project quality management plan. Below is what you need to do for the first part of the plan.
Connection to Course Learning Outcomes

  • Apply quality concepts, tools and techniques to project management
  • Evaluate the importance of the customer's role in project quality management
  • Develop a toolset to use in future projects, including quality tools and templates for project quality management
  • Identify and plan for the roles and responsibilities needed to plan and execute the project quality plan
  • Develop a realistic project quality management plan (PQMP), which includes all processes of project quality management, including quality planning, quality management, and quality control

Reference no: EM133492064

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