Evaluate a company response to comments online

Assignment Help Finance Basics

Reference no: EM131284489

Evaluate a company response to comments online.

Imagine that you are a manager at the department store JCPenney. A new employee, Marni, is responding to customer comments online and wants your advice on her draft. She says that she wants to keep responses short and doesn't see the point of adding anything. In an email to Marni, provide your feedback on her draft-and rewrite the response. Consider how you can personalize the response and perhaps engage the customer to tell you more about his or her experience.

Original post: "Ordering online with JCPenney is a breeze! What a great website- easy to fi nd anything and easy to navigate. I love JCPenney!"

Draft company response: "Thank you. This is nice to read."

Reference no: EM131284489

Questions Cloud

Write an email to employees about new security procedures : Write an email to employees explaining the rationale for the new procedure, where to get an ID card, and how the process will work. Invent whatever details you believe employees will need in order to understand the change.

Decide whether to respond to online reviews : If you do choose to respond, what would you hope to accomplish with each reply?

What would you do to make job inherently more motivating : Original Forum Question was: "What is the current design of your job? What would you do to make your job inherently more motivating? How would you design the feedback and reward systems in the new job?

What was the national debt in 2014 : Define budget deficits.- What was the national debt in 2014? What does that amount equate to per each American family?

Evaluate a company response to comments online : Original post: "Ordering online with JCPenney is a breeze! What a great website- easy to fi nd anything and easy to navigate. I love JCPenney!"

How they relate to the goals and objectives of your training : create a one-page evaluation / feedback form for your training. Also include a second page describing why you included the questions you did and how they relate to the goals and objectives of your training program.

Did bill daniels approach the decision using a rules-based : Did he approach the decision using a rules-based, virtue or relationship-based, or outcome-based approach, or a combination of approaches?

Develop the financial sections of your nab company : Develop the following financial sections of your NAB company's Business Plan. Note:Attach the MS Word document to the discussion thread.

What was it about this article or case study that spoke : Do you believe the leadership style displayed in the article/study is an effective style of leadership? Why or why not? Do you believe the leader discussed in the article is a true visionary? Why or why not?

User Account

All Pages