Estimate the average customer wait before being served

Assignment Help Business Management

Reference no: EM131255304

Online Retailer:-

Customers send e-mails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter arrival time is also 2 minutes. The online retailer has three employees answering e-mails. It takes on average 4 minutes to write a response e-mail. The standard deviation of the service times is 2 minutes.

a. Estimate the average customer wait before being served.

b. How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered?

Reference no: EM131255304

Questions Cloud

What is the average time a customer has to wait : What is the average time a customer has to wait for the response to his/her e-mail, ignoring any transmission times?

Specific pieces of information : Make on recommendation to Mr. Rainer and sport "R" Us regarding where they would see the most again in improvement for the next quarter. What specific pieces of information where most informative in leading you to this recommendation? Explain your..

Assessment of the overall performance of sports : What is your assessment of the overall performance of sports "R" Us's for the 2nd quarter? How useful is an overall effectiveness score trying to integrate all data? Based on the performance data and contingency graphs for the 2nd quarter, how wel..

Construct control charts and plot sample data on the charts : Seven samples of 5 parts each have been collected from an extrusion process that is in statistical control, and the diameter of the extrudate has been measured for each part. The calculated values of x for each sample are (in) 1.002, 0.999, 0.995,..

Estimate the average customer wait before being served : Estimate the average customer wait before being served. - How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered?

Description and analysis of a recent organizational problem : Description and analysis of a recent (or current) organizational problem/issue using organizational behavior principles, concepts, and theories

What are the distributors inventory turns per year : What order quantity minimizes the distributors total inventory-related costs (holding and ordering)? - What are the distributors inventory turns per year?

Determine the center lcl and ucl for the p chart : The yield of good chips during a certain step in silicon processing of integrated circuits averages 91%. The number of chips per wafer is 200. Determine the center, LCL, and UCL for the p chart that might be used for this process.

Determine the minimum possible sample size : The upper and lower control limits for a p chart are: LCL = 0 and UCL = 0.20. Determine the minimum possible sample size n that is compatible with this control chart.

User Account

All Pages