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Enrichment Opportunity - A Six Sigma Exercise
You may learn more by succinctly but astutely addressing by email to me by the end of Week 7 the following exercise.
Exercise. Acme (NC) has long used a central telephone/Internet customer support center based in Jamaica. Data collected by the center show that last year, all but five (5) of every 100,000 calls/accesses received by the center were satisfactorily (to the customer) handled within the targeted time of two hours. What is the highest Sigma rating that the Jamaica customer support center can claim? Show how you reached this rating. After Acme Mexico City (AMC) begins operations next year, should the Jamaica center support AMC's customers? Why or why not?
Exercise. Acme (NC) has long used a central telephone/Internet customer support center based in Jamaica. Data collected by the center show that last year, all but five (5) of every 100,000 calls/accesses received by the center were satisfactorily (to the customer) handled within the targeted time of two hours.
The operations manager for a large law office must choose between two different copiers to lease. A regular copier, which costs 8$ per hour to lease, can complete a copying job in 6 minutes, on average.
For this assignment you are required to write approximately 2,000 words on one of the following articles: Baloglu, S. & McCleary, K.W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), October, 868-897.
she is fired for no stated cause. She files a suit against the employer for reinstatement or pay. Waterfront pleads the lack of a written contract. In whose favour is the court likely to rule, also explain why?
Select a state or federal law
Comparing an inventor with an entrepreneur and to discuss whether Jim Boothe has the character to launch him to become a successful entrepreneur and Distinguishing between various types of risks involved in launching an entrepreneurial venture.
Describe this comment which is referring to the concept called managing the product life cycle: Sometimes demand patterns should be
Examine the usefulness of technology to supply chains, plans for import / export operations, and globalization.
Marketing approach to develop a strategy to create a new product,
Explain why this can be a considered a technology and, more specifically, a learning technology.
This first task is to determine what business organization entity she should choose. Please explain the different business formats and which one you would suggest for her business which will be named "Portraits by Porter" (PBP).
Prepare a submission to satisfy your client's requirements as outlined below. You are required to investigate the issues at Pressure Hydraulics and provide a feasibility study into the improvement to their current business processes.
A visualization of how Martha Stewart coped with the stress and an explanation of how the indictment must've caused stress for the MSO employees.
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