Enhance service delivery, Identify what can be done to

Enhance service delivery

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Reference no: EM133837653

Question

You are a new front desk clerk at The Continent Hotel. Manuel, who has been with the organisation for three years, is assigned to be your mentor. He will provide you with instructions on how to conduct your work tasks. On your first day on the job, you are accommodating customers at the check-in desk. Manuel observes that the waiting queue at the check-in desk is longer than usual. He comes and helps you in accommodating the guests quickly. After your shift ends, he talks to you to give you feedback. He mentions that you serve customers slower than the ideal response time. It is important to meet response times so that customers do not have to wait for a long time in the waiting queues.

1. Identify the feedback you received from Manuel in the above scenario.

2. Identify what can be done to enhance service delivery based on the feedback received from Manuel.

Reference no: EM133837653

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