Reference no: EM131631079

Q1. Daniel Goleman's emotional intelligence perspective identifies empathy as an important trait found in people who achieve success within their organizations. People with empathy:

a. feel sympathetic toward the conditions faced by their team members
b. are able to see things from the point of view of other people
c. gain the respect of other people because of their high moral standing
d. tend to score high on concern for people and low on concern for production in the Managerial Grid scoring system

Q2. Myron is very concerned for the well-being of his team members. He does not seem to be intent on achieving the team's performance goal. From the managerial grid perspective, he is a:

a. (1,9) manager
b. (5,5) manager
c. (9,9) manager
d. (1,1) manager

Q3. Let's say Barbara Gonzales has the soccer playing skills of the captain of the professional American soccer team, the Kentucky Kickers. All members of this team are men. If the team refuses to hire Ms. Gonzales, she can make a case that it is engaging in discrimination against her.

a. true
b. false

Q4. McGregor's Theory Y perspective holds that employees typically lack motivation and have little interest in their jobs.

a. true
b. false

Q5. When organizations develop myths, the myths often focus on the origins of the organization and the heroic efforts undertaken to make the organization successful.

a. true
b. false

Q6. Organizations implement vertical and horizontal coordination to manage their work efforts. Which of the following is not a feature of vertical coordination?

a. Authority
b. Networks
c. Rules and policies
d. Planning and control systems

Q7. The term affirmative action refers to positive steps managers take in order to get projects back on schedule.

a. true
b. false

Q8. The metaphor that best describes the symbolic frame, as defined by Bolman and Deal, is:

a. factory or machine
b. family
c. jungle
d. carnival, temple, theater

Q9. Harvard professor Chris Argyris promoted the concepts of espoused theories of action and theories-of-use. Espoused theories of actions reflect what people say governs their behavior, while theories-of-use reflects how they actually behave.

a. true
b. false

Q10. Today it is generally acknowledged that the best leaders are born leaders.

a. true
b. false

Q11. Which of the following is not an empowerment vehicle?

a. MBO
b. Self-directed work teams
c. Chain-of-command
d. Stewardship

Q12. Which of the following situations describe a virtuous circle?

a. An organization's charitable contributions improve its public image, which leads to increased sales of products.
b. An organization's enlightened human resource policies lead to improved performance among its employees, which leads to an increase in profitability.
c. An organization's cost cutting measures enables it to reduce the price of its goods, benefiting both the company and society.
d. An organization's investment in R&D leads to an increase in sales, which makes more money available for future investments in R&D.

Q13. Alfie Kohn holds that reward systems can motivate workers to increase their work efforts.

a. true
b. false

Q14. A new technology that enables companies to track different consumer preferences among diverse groups is:

a. Customer relationship management systems (CRM)
b. Enterprise resource planning systems (ERP)
c. Electronic funds transfer systems (EFT)
d. Critical path management systems (CPM)

Q15. The capacity of an organization to adjust its behavior in view of the experience it gains and theories it develops is called:

a. expectancy theory
b. intelligent design
c. organizational learning
d. reengineering

Q16. Today it is generally acknowledged that autocratic leadership has no useful role to play in organizations.

a. true
b. false

Q17. Which of Mintzberg's structural configurations best characterizes small, newly formed businesses?

a. Simple structure
b. Machine bureaucracy
c. Professional bureaucracy
d. Divisionalized form

Q18. Which of the following scenarios most clearly reflects a case of sexual harassment?

a. A male boss expresses irritation with a female employee because she refuses to go out to dinner with him after work
b. A male boss asks a 100 pound female employee to carry a heavy box to the supply room
c. A female boss tells a male employee that she thinks his new suit makes him look very distinguished
d. All of the above

Q19. The primary source of leadership is an individual's position in an organization - the higher the position, the greater the degree of leadership that is employed.

a. true
b. false

Q20. The autocratic management style is most effective on:

a. high tech work efforts
b. routine work efforts
c. software development projects
d. projects that last more than a year

Q21. Transactional leaders exercise leadership largely by:

a. Using rewards and punishments effectively
b. Inspiring followers to accept their values
c. Offering power in exchange for support and loyalty
d. Depending heavily on the power of their position in the organization

Q22. Bolman and Deal's political frame operates under the premise that:

a. politics are unsavory
b. organizations are competitive arenas
c. backstabbing is an unavoidable fact of life
d. in order to achieve goals, managers often need to stretch the truth

Q23. In systems analysis, the term positive feedback refers to:

a. Encouragement given to team members indicating support for actions they have taken
b. Actions that reinforce the direction of the system
c. Actions that correct a system's deviations from a goal
d. Information provided to team members indicating the extent to which they are meeting project goals

Q24. In the Hersey-Blanchard approach to situational leadership, the S2 Coaching style of leadership is most appropriate for employees with which of the following characteristics?

a. High competence and high commitment to the job
b. High competence and low commitment to the job
c. Some competence and low commitment to the job
d. Low competence and low commitment to the job

Q25. Which of the following is not an example of lateral coordination?

a. Rules and policies
b. Meetings
c. Task forces
d. Matrix structures

Q26. In Mintzberg's model of organizational structures, professors employed at universities occupy which of his five basic structural functions?

a. Strategic apex
b. Technostructure
c. Support staff
d. Operating core

Q27. Authority is the ability to act.

a. true
b. false

Q28. Transformational leaders exercise leadership largely by:

a. Using rewards and punishments effectively
b. Inspiring followers to accept their values
c. Offering power in exchange for support and loyalty
d. Depending heavily on the power of their position in the organization

Q29. Anti-discrimination laws recognize that there are some areas of activity where discrimination is not permitted, and other areas that are not covered by the laws. For example, employers are not permitted to discriminate against people who adhere to a particular religion if they are qualified to do a given job. Anti-discrimination law does not generally apply to:

a. Old people
b. People of different races
c. People with disabilities
d. People addicted to alcohol

Q30. The systems analysis concept of homeostasis refers to drawing clear delineations between a system and its environment.

a. true
b. false

Q31. Employment of a chain of command structure reflects vertical coordination.

a. true
b. false

Q32. Mintzberg's adhocracy structure characterizes machine bureaucracies.

a. true
b. false

Q33. Organizational restructuring and business process reengineering are basically the same thing.

a. true
b. false

Q34. By the 2000s, it was generally agreed by management experts and practitioners that bureaucracy had outlived its usefulness.

a. true
b. false

Q35. In Maslow's hierarchy of needs, safety needs can be exemplified by:

a. the need for comfort
b. the need for esteem
c. the need for job security
d. the need for self-fulfillment

Q36. Harvard Professor Chris Argyris posits two models that reflect dramatically different assumptions about interpersonal behavior in the work place. Model I assumptions hold that:

a. hygiene factors are not true motivators
b. symbolic gestures are the dominant forces that govern behavior
c. problems you encounter with other people are caused by those people
d. the highest need people have is the need for self-actualization

Q37. To be a good leader, you need to have good managerial skills.

a. true
b. false

Q38. The metaphor that best describes the structural frame, as defined by Bolman and Deal, is:

a. factory or machine
b. family
c. jungle
d. carnival, temple, theater

Q39. When designing an organizational structure, integration entails focusing on coordinating roles and units once responsibilities have been parceled out.

a. true
b. false

Q40. Douglas McGregor's Theory Y perspective:

a. held that employees are not particularly interested in their jobs
b. led to the development of MBO theory and practice
c. argued for the development of stronger job descriptions
d. promoted participative management