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A public sector bank is currently striving to differentiate itself from the private sector banks' which are its immediate competition. The customers at the bank complain about the employees who are not informed about each customer's account information, needs, preferences, and interaction history. The bank has been unable to cultivate more profitable relationships with the customers which has impacted its growth. The bank's inability to proactively identify non-performing assets, has attributed to further losses.
On the other hand, the private sector banks strive to gain insights in to the customer preferences which enable them to serve their customers better. As a manager of the public sector bank, elaborate on how you would use touch points such as mobile, web and social networking sites, to acquire, retain and create lasting relationships with the customers?
Discuss the complexity of problem definition and the importance of accurate data to successfully apply quantitative analysis in management.
Defines in your own words the terms "operations management", "operational efficiency", "operational effectiveness", "operations strategy", and "operational sustainability."
The American Medical Association has proposed establishing a state medical board to discipline physicians and resolve medical malpractice claims. Under this proposal, which has not been adopted in any state so far, the board would have authority to c..
Define and describe the general environment and the industry environment and how competitive forces influence the firm: Exhibit five of the case study shows some of the UFC’s biggest competitors in the PPV market. Describe the UFC’s competitive envir..
Identify what types of quantitative or qualitative measures you will employ in your measurement strategy
Which of the following is NOT true about reverse logistics as compared to forward? logistics?
Explain "What Is Strategy?" by Porter (1996) and review the case study Toyota: The Accelerator Crisis (2010) by Greto, Schotter, and Teagarden. Describe the four basic types of production processes. What are the advantages and disadvantages of each?
After reading the chapters and lecture notes regarding marketing segmentation and target markets, select one of the following product categories (cars, trucks, SUV’s, shoe stores, men’s or women’s clothing stores, computers, beer, headphones, or fitn..
What are the steps for process improvement? And examples of companies that have used this.
What are the challenges for supply chain management System in balancing the objectives of profitability, liquidity and asset utilization? Is there any risk in international logistics Management system in terms of time and Inventory if yes how they ca..
Identify a company with which you are familiar. This could be your place of employment, a car wash, a yard service company, and so forth.Create an MS PowerPoint Presentation in which you describe the current state of your selected company's supply ch..
What are my short-term career goals? To obtain a degree, so my children can reach higher then me. What are my long-term career goals? administrator for a long term care facility
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