Reference no: EM132250382

1. Capacity utilization is

a. Capacity x Actual customers served per period

b. Capacity / Actual customers served per period

c. Actual customers served per period x Capacity

d. Actual customers served per period / Capacity

2. Which of the following is NOT one of the Eight Key Supply Chain Business Processes?

a. Order Fulfillment

b. Customer Relationship Management

c. Returns Management

d. Warehouse Management

3. A basic strategy for managing capacity when the firm utilizes a constant amount of capacity regardless of demand variations is:

a. Level demand strategy

b. Differentiation demand strategy

c. Chase demand strategy

d. Baumol's demand strategy

4. When a level demand strategy is used for managing capacity, the firm is required to use a demand management or queue management tactic to deal with excess customers.

True

False

5. Which of the following is a difference between goods and services?

a. Goods are often unique

b. Services cannot be inventoried

c. Goods have high customer-service interaction

d. All of the above

6. The optimal capacity utilization for an organization would be 100%.

True

False

7. Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

a. Silo mentality

b. Balking

c. Shortage gaming

d. Cross-selling

8. The four primary activities of concern in service response logistics are the management of:

a. Distribution channels, service quality, reputation and waiting times

b. Service capacity, waiting times, distribution channels and service quality

c. Labor standards, distribution channels, waiting times and service quality

d. Service capacity, visual workplace, waiting times and distribution channels