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Effectiveness of a training program

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An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. Seven customers were randomly selected and completed both surveys. The results follow.

  Customer

Pre-training survey

Post-training survey

A

20

22

B      

19            

19            

C      

24            

24            

D      

21            

24            

E      

20            

22            

F      

19            

20            

G      

16            

22            

What is the value of the test statistic?

Reference no: EM131092269

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