Effectively consider customer value when starting projects

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Reference no: EM131766615

A project which is associated with an ROI decision-making process in which opportunity exists includes 6 managers for a 50-person for the company, Business Solutions. whose stakeholders meet weekly to decide which jobs to work on. Currently, the decision-making process only considers urgency. The goal is to effectively consider customer value when starting projects. Through the use of more accurate Return On Investment (ROI) metrics when considering new jobs the assumption is that customer satisfaction will improve. This will also lead to more work for the Business Solutions company and thereby more revenue. Currently the ROI metrics is at 25% accuracy in the process with goal to increase it to 75% and for customers through better job selection should improve from $100,000 per job to $150,000 per job, thereby gaining an increase in revenue by at least $5 MM, and expected savings for at least $500K.The Business Solutions CEO, Management Team, weekly management meeting coordinator, and business analysts including the project manager. For the project to be managed, all associated with the project, meet daily to discuss and track the performance of existing issues. Additionally, analysts to accurately monetize project benefits will be needed.Currently, the ROI decision-making process only considers urgency. The goal is to also effectively consider customer value when starting projects.The Project aims to Start on Oct 17, 2017, with a measurement status check-in that takes place on Nov 28, 2017. Additional reviews need to take place by the finance and procurement team by Nov 30, 2017, Project Completion, with the recognized revenues and saves recorded by Dec 23, 2017. Design a draft project charter based on the above information provided.

Reference no: EM131766615

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