Reference no: EM133861457

Question

Read the following scenario about the principles of effective delegation and delegation techniques. Jeffrey was the senior manager of The Continent Hotel, the premier hotel in Australia. Part of Jeffrey's responsibilities as the senior manager was to delegate tasks to the team he was handling. His team was comprised of the following: Keith, a former cashier at a local diner Henry, a bellboy who had been with the hotel for 5 years Tommy, a fresh graduate of hotel and restaurant management To ensure that the operations run smoothly, Jeffrey must select the right person for every job role. From experience, he knows that people perform better when they have relevant background on the tasks they're performing. Knowing that Keith has background as a former cashier, he delegates her to attending the front desk. Jeffrey then delegates Henry to usher incoming guests and guide them to their needs. Then, as a graduate of hotel and restaurant management, Jeffrey assigns Tommy to assist him in creating reports. Every day before starting the shift of each staff, Jeffrey briefs each staff on their tasks for the day. He ensures that each staff understands what is required to be accomplished.