Reference no: EM132299469
True or False Questions 1-7
1. Two-way communication occurs the moment a message is sent to a receiver.
True or False
2. Two-way communication is mandatory for making announcements and issuing important directives that can't be challenged.
True or False
3. Oral communication is the most effective method for sending precise or complex information.
True or False
4. Electronic communication should be the primary medium when the message that needs to be sent is negative.
True or False
5. Frowning, crying, whispering under your breath, or simply saying nothing are all ways of demonstrating assertive communication.
True or False
6. An element of assertive communicating involves "taking responsibility."
True or False
7. The parts of the "I" message are the specific behavior, the resulting feeling, and the tangible effect.
True or False
Multiple Choice Questions 8-20
8. When a message needs to be sent, a communicator ________ the message according to his or her own perceptions, experiences, and abilities.
a. decodes
b. modulates
c. encodes
d. interprets
9. Which of the following is NOT true regarding communication?
a. The sending of a message from source to receiver constitutes one-way communication.
b. Two-way communication guarantees agreement and ensures understanding.
c. Feedback is an essential component for two-way communication.
d. Feedback allows the receiver to clarify and confirm the sender's message.
10. Which of the following is a drawback of oral communication?
A. It is usually impossible to decode the nonverbal messages accompanying this mode.
B. It is the least preferred form of communication for managers.
C. Participants easily forget the major points that are made soon after a meeting concludes.
D. It cannot be used when one is trying to communicate an explanation as well as an emotion.
11. Which of the following is true of electronic messages?
A. It primarily focuses on the personal aspect of communication.
B. It typically increases the quality and amount of human interaction.
C. It is not open to misinterpretation, hence can be worded in any manner.
D. It can lose the emotional aspect of a message in both content and tone.
12. Face-to-face communication is considered the richest form of communication because
A. it excludes noise such as visual and audio cues.
B. it is sourced from pure data and information.
C. it is highly impersonal.
D. it allows for immediate, two-way feedback.
13. Mike intentionally leaves out the details regarding the actual costs associated with a project so that he can get the project approved by his manager. Mike's misrepresentation illustrates ________, a barrier to effective communication.
A. information overload
B. message incongruency
C. filtering
D. decoding
14. Mathew, a manager, tells one of his subordinates, Emily, that she is irresponsible and does not make valuable contributions to the team. Which form of communication has Mathew used in the given example?
A. Passive communication
B. Active communication
C. Aggressive communication
D. Empathetic communication
15. Angela noticed that the common areas of her apartment building were frequently messy and dirty, and she mentions to her friend, "The common areas of my apartment building are frequently messy and dirty." Which part of developing an assertive statement is highlighted in this statement?
A. Perspective
B. Need
C. Desire
D. Emotion
16. Which of the following is an effective "I" statement?
A. If you don't finish this work, then I will have to suspend you.
B. If you don't come with me, then I will go alone.
C. I feel confused when you don't give me feedback.
D. I think you are being a baby.
17. Individuals who ask questions and get full background information before processing what others say are ________ in nature.
A. kinesthetic
B. didactic
C. visual
D. auditory
18. Having no hidden agenda and dealing with issues openly and in a timely manner implies that the person sending the message is ________.
A. ambitious
B. indirect
C. supportive
D. straightforward
19. Identify the form of communication in which an individual both speaks up for his or her rights and takes into account the rights and feelings of others.
A. Assertive communication
B. Passive communication
C. Aggressive communication
D. Empathetic communication
20. ________ is usually the most appropriate communication style.
A. Passive communication
B. Assertive communication
C. Compassionate communication
D. Aggressive communication