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Read the accompanying article on a day in the work life of Bill Ryan. Then write a job description for the job of customer service agent. Use the exhibits in this chapter to guide you in deciding what information in the story is relevant for job analysis.
1. Does the day diary include sufficient information?2. Identify the specific information in the article that you found useful.3. What additional information do you require? How would that information help you?
Pick a teammate (or the instructor will assign one) and exchange job descriptions with your teammate.
1. How similar/different are the two descriptions? You and your teammate started with exactlythe same information. What might explain any differences?2. What process would you go through to understand and minimize the differences?3. What are some of the relational returns of the job?
How do you think each of them would respond to this type of conversation? Explain.What is the biggest problem with the way these team members interact?
What does your strategic group map of the energy drink, sports drink, and vitamin-enhanced beverage industry look like? Which strategic groups do you think are in the best positions? The worst positions?
How much time would you expect to wait to clear Border Control if you are the very first passenger from the 6:50am flight on the queue? Please note that the waiting time depends on your passport issue country.
What are the basic difference between Strategic, Operational and Tactic Planning. How might the three levels compliment one another in an organization?
Give an example of ineffective communication that resulted in bad customer service in the medical office also discusses strategies for overcoming perceived service issues.
Draw a process flow diagram of the process described in the case. Be sure to identify the key resources involved and the task times at each step.
A farmer in Lowa owns 45 acres of land. He is going to plant each acre with wheat or corn. It clearly indicates how the derived value has been reached.
Your company has a market share of 25%. The total market size is $100 million. Your contribution margin (the ratio of the contribution per unit over the price per unit) is 20%.
Edwards Engineering has a new injection system for your countertop production line. Your process engineering department has conducted experiments and determined that the mean is 8.01 grams with a standard deviation of 0.03.
Using what you have researched and studied throughout Modules 1 - 7, write a report addressing a quantitative analysis (QA) project
Discuss the ethical violations concerning CVS Pharmacy banning tabacco products in their stores. Does this make sense from a "market system" perspective.
Why has responsiveness become popular in supply chain strategy also collaboration. Compare also contrast manufacturing also geographic postponement.
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