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Last Friday, Patricia was in the order line of the local fast-food restaurant when she saw a crumpled bill on the floor. Thinking it was a one-dollar bill, Patricia reached down to pick it up (she would have reached down to pick up a penny as long as it was "heads-up!"). When she unfolded the money, Patricia discovered (much to her amazement) that it was actually a one-hundred dollar bill. Patricia quickly lost her appetite, stuffed the one-hundred dollar bill in her pocketbook, and went home. Assess Patricia's rights regarding her discovery. More particularly, does she have the legal right to keep the money?
Calculate the overall proportion of "tourists" (cars with out-of-state plates) and the standard deviation of proportions. Using limits, calculate the LCL and UCL for these data.
Describe a business that you deal with as a customer. Describe the customer service at this business. What do you like or dislike about it?How can it be improved?
Illustrate what a manager can do to diagnose also improve motivation. Consider when a group or team is involved explain how this differs from when just individuals are involved.
A University Web server has five main components each with the same reliability. All five components must work for the server to function as intended.
How might businesses use the Internet to identify untapped customer needs through open innovation? What do you see as the major advantages and disadvantages of the open innovation approach?
Discuss why you believe it is either beneficial or detrimental that this organization is insulated this way.
Explain how quality improvement initiatives may differ among various organizations. Provide specific examples (e.g., hospital versus VA). What stakeholders would be involved.
Aggregate demand for a product family is given in the table below for the four quarters of 2008. The inventory cost is $2 per unit per quarter.
determine the total charge under each plan for this case: 120 minutes of days calls and 40 minutes of evening calls in a week -prepare a graph that shows total weekly cost for each plan versus daytime call minutes
As the industry watches to see how United Airlines' strategy performs against American Airlines' strategy, management at United Airlines is anxiously monitoring market signs to determine its next competitive move.
Why are many managers reluctant to take the actions necessary to correct deviations? Do you agree that if something isn't broke, it shouldn't be fixed? Why?
If flight is overbooked, airline has a policy of getting customer on next available flight also giving person a free round-trip ticket on a future flight. Cost of round-trip ticket averages $250. Super Discount considers cost of flying a plane fro..
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