Reference no: EM131849759

Question: Case Study Analysis and Discussion

The case study is provided to you (an acting consultant) in five parts, as follows:

Case study: Part 1: Metro Services, Inc. Background

• Part 1 is a contextual description of the company and how it carries out its business.

Case study: Part 2: Letter from Mr. James Baker

• Part 2 is a letter from a Mr. James Baker, a one-time employee of Metro Services.

Case study: Part 3: Instructions to The Principles

• Part 3 is a synopsis of the principles and the business conditions.

Case study: Part 4: Instructions to the Employees

• Part 4 is a synopsis of the spokesperson's role and agenda; some of the problems are further defined.

Case study: Part 5: Metro Services, Inc. Employee Survey Results (N = 65)

• Part 5 contains the results of a ten-item survey that was given to the employees, with the items and results shown.

You have been asked (retained) by Metro's management to study the five existing documents and identify:

• The positives (for resolution) and negatives (for resolution) in favor of the management group and in favor of the employee group

• Points of contention related to the positives and negatives. Any of these points can relate to or create conflict conditions

• A time-phased strategy to address the conflict and recommendations for change and resolution
Submission Details:

• By the due date assigned, submit your responses to the Discussion Area. Through the end of the module, review and comment on at least two classmates' responses.

All written assignments and responses should follow APA rules for attributing sources

Information related to above question is enclosed below:

Attachment:- AU_L7900_M5_A2_caseStudy.rar