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1. Explain the meaning of the term production or operations and describe the three kinds of utility that operations processes provide for adding customer value.
2. Identify the characteristics that distinguish service operations from goods productions.
3. Explain how companies with different business strategies are best served by having different operations capabilities.
4. Identify the major factors that are considered in operations planning.
5. Discuss the information contained in four kinds of operations schedules-the master operations schedule, detailed schedule,staff schedule,and project schedule.
6. Discuss the two key activities required for operations control.
7. Identify the activities and underlying objectives involved in total quantity management.
8. Explain how a supply chain strategy differs from traditional strategies for coordinating operations among firms.
If you are the supervisor of the team members, what are the pros/cons of using the "employee-of-the-month" recognition to improve your team/workgroups motivation and performance.
If a worker covered by the Fair Labor Standards Act earns $16 an hour and works 48 hours in one week, what would their pay for the week be?
how do these accountability techniques impact workplace relationships?
In a traditionally structured organization, the plans and goals that affect the entire organization are made by _____________ Randy Root Beer brand, best known for high-end raspberry root beer, offers consumers unique products that customers value an..
About incentive conflicts. About supply chain contracts.
Ritz-Carlton . The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Balrige National Quality Award, the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meetin..
In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows. (a) a college; (b) a fast-food restaurant; and (c) a library.
Your firm has just acquired a smaller local competitor. While they did not have a large market share, they did have cutting edge technologies and some employees that were considered among the best in the industry. Your firm is much larger and run mor..
what is the current productivity in terms of units of output per dollar unit?
Descriptions of alternative solutions must be sufficient for the target audience to recognize why they are alternatives worthy of consideration.
Identify the four key issues or potential problems Doris is likely to face as HR Director.
what are strategic objectives? what is the purpose of strategic objectives? what makes an effective strategic
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