Dissatisfied with the quality of product and service

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Describe a situation in which you were dissatisfied with the quality of a product, service, or online transaction. More importantly, I'd like you to take this personal experience and relate it to this week's reading. For instance, what definition of quality are you using? What dimension (or dimensions) of quality are you focusing on? What may have happened within the organization to have caused your experience of poor quality? What could the organization have done to improve your experience?

Reference no: EM131133340

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