Reference no: EM131754754

In a future management position, the material covered in this module could be used in the various ways. First, it would allow management to have an understanding of queuing analysis and the role it plays in the quality of service and how it impacts the overall cost of conducting a business. A queuing analysis can be used to determine the order of serving customers, to determine where those customers come from, how often they arrive for service, and the speed in which the customers receive service. By conducting this type of analysis, managers can make better use of the workforce and inventory that is available in an effort to minimize operating costs and productivity. In terms of workforce, an analysis can determine the number of personnel needed to provide services during times of high consumer demand for support, and during those times of low demand to allocate those employees to other areas of the organization where additional support is needed. The same thought can be applied when conducting an analysis in terms of inventory. An organization can use queuing analysis to plan what inventory (whether raw materials, equipment, or finished product) that are needed to meet demand for products and to better utilize organization resources. By using queuing analysis, managers have a planning tool at their disposal that lead to a more productive organization.