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An office that dispenses automotive license plates has divided its customers into categories to level the office workload. Customers arrive and enter one of three lines based on their residence location. Model this arrival activity as three independent arrival streams using an exponential inter arrival distribution with mean 10 minutes for each stream, and an arrival at time 0 for each stream. Each customer type is assigned a single, separate clerk to process the application forms and accept payment, with a separate queue for each. The service time is UNIF (8,10) minutes for all customer types. After completion of this step, all customers are sent to a single, second clerk who checks the forms and issues the plates (this clerk serves all three customer types, who merge into a single first-come, first-served queue for this clerk). The service time for this activity is UNIF(2.66,3.33) minutes for all customer types. Develop a model of this system and run it for 5,000 minutes; on serve the average and maximum time in system for all customer types. A consultant has recommended that the office not differentiate between customers at the first stage and use a single line with three clerks who can process any customer type. Develop a model of this system, run it for 5,000 minutes, and compare the results with those from the first system
The park commissioner would like to open the park to the public within six months from the time the work on the project is started. Does this opening date appear to be feasible? Explain.
Balance the line so that only four workstations are required. Use whatever method you feel is appropriate.
Think of a recent experience in a work environment in which the individuals' attitudes or emotions influenced their behaviors. What was the outcome? How could the outcome been different?
logistics is the management of the flow of goods information and other resources including energy and people between
Define the decision variables and write the linear program appropriate for maximizing monthly profit contribution. What is the optimal solution?
What are personality traits? Define and discuss the Big Five personality traits. Define and discuss other personality traits that affect managerial behavior.
While the three business level strategies discussed in the text are important, how those strategies be implemented in different types of industries is problematic. Each specific industry is characterized by 1) fragmentation, 2) growth, 3) maturity, o..
A company is considering a new venture. This venture will require the purchase of $550,000 of equipment (which will be depreciated straight-line to zero over the life of the project and will have no salvage value)
Can the findings of trait approaches be used to train potential leaders? Which traits seem easier to teach? Which are more stable?
Is the stretched-S life cycle project form more common or the exponential form? What other aspects of managing a project are affecgted by the nature of the project form besides budgeting and early termination?
The chapter focuses primarily on utilization. Explain what happens to utilization of resources as overall demand changes for a process, and the mix of demand changes. WHY is this important for a firm?
Marty's Barber Shop has one barber. Customers have an arrival rate of 2.9 customers per hour, and haircuts are given with a service rate of 4 per hour.
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