Discussing partnering-developing a customer focus

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For this assignment, you will discuss how a company begins to build a culture of total quality management by discussing partnering, developing a customer focus, and empowering the team. How does partnering contribute to the culture of quality management by pooling resources, sharing costs, and cooperating? How does an organization go about establishing a customer focus? If you were the quality manager for this company and the employee empowerment effort had been your idea, how would you have gained a commitment to it from the management team?

Write a 4-5 page paper in APA format (not including the cover page and reference page). You MUST conduct research in the LIRN to complete this assignment. You need to have at least 2 peer-reviewed journal articles as references. You need to have at least 2 in-text citations. You may also use professional information sources. Please use the APA Sample provided in in the student resources to complete your assignment.

Reference no: EM132364654

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