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Customer Service Monitoring Strategy and Feedback form
The second part of the project requires you to develop:
Customer Service Monitoring Strategy which outlines:
The required standard you wish to achieve in customer service.
Question: Discuss the resources you will need to effectively provide quality products and services to your customers
What will you monitor?
How will you monitor? What methods will you use?
When will you monitor?
Who will be responsible?
How will team members be informed about the organisation's policies/standards, etc.?
How will you manage the team to ensure they all meet the standards consistently?
What documentation and records will need to be kept?
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