Reference no: EM132394544

Organisation strategy

Operations Strategy

Discuss the operations strategy of the chosen organisation. Does the chosen organisation have a clear operations strategy? How does the operations strategy support or complement the business strategy? How has the operations strategy developed and changed in recent years? If the organisation doesn't have an operations strategy help them broadly define an operations strategy or give them guidance on what they should do to develop one?

Product & Service Design

Discuss the products and services offered by the chosen organisation. Do they target the same markets or do they have different offerings catering to different markets? What operations challenges does the product/service mix pose? Can one see evidence of effective screening processes? How good is the organisation at developing products and services? If appropriate discuss the product or service design process. Who else is involved in product and service design (e.g. suppliers, customers, retailers)? Do they measure the impact of design and new product development?

Innovation and improvement

How does the company encourage innovation? Is innovation something that is managed? Outline some of the tools for improvement that would be recommended as being appropriate for the organisation and explain how they could be implemented. Would the organisation be lean or agile?

Quality Management 

Discuss the costs of quality as they apply in the chosen organisation. How are quality problems diagnosed? How could the company improve their approach to quality management? Does the organisation have a formal quality system? Would this be appropriate?