Discuss the importance of being very good

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Reference no: EM133014927 , Length: word count:150

Operations Management

Discussion- Zappo's

Zappo's has become very successful by positioning themselves as a company with first class customer service. After Reading about: Zappos Provides AMAZING Customer Service | Zappos Stories, Customer Service Secrets That Made Zappos Successful, and How Tony Hsieh Grew Zappos to <.2 billion value In Just 10 Years - The History of Zappos, Discuss the importance of being very good at the strategy you select? Also, if Zappo's had chosen a low price rather than customer service strategy what do think would have happened. Would they have been as successful? Minimum 150 Words

Reference no: EM133014927

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