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1. Customer Service For the discussion in this module you are to discuss the concept of merchandise returns and inferior quality work performed by a given unit within an organization for another organizational unit. The discussion should focus on the concept of competitive advantage. Why is there a need for merchandisers to provide merchandise exchange opportunities for customers in order to gain or maintain competitive advantage? Can similar arguments be made with respect to work quality within an organization in situations where there are interdependencies between work units? Note: Should be a minimum of 200 words in length, demonstrating thought and integration of key concepts. Response should be supported with relevant background sources, which must be properly cited & referenced. 2. Check out When I go to a register to check out, I want to pay quickly and go....I don't want to wait in line! Do you think that retail stores sometimes make trade-offs between optimal customer service and their bottom lines (profits)? For example, might a store decide to forego adding more check-out staff (causing the check-out lines to be longer), in favor of realizing reduced labor costs and thus higher profits? What do you think? Is there a balance that stores should strike between reducing costs and providing good customer service? Note: Should be a minimum of 200 words in length, demonstrating thought and integration of key concepts. Response should be supported with relevant background sources, which must be properly cited & referenced. 3. Delivery? Discuss how the internal customer should be treated in a customer-centric organization. How does treating internal customers help incur competitive advantage. Give some examples. Note: Should be a minimum of 200 words in length, demonstrating thought and integration of key concepts. Response should be supported with relevant background sources, which must be properly cited & referenced.
Explain What enables the owners of the Metai factory profiled in this case to get away with such awful working conditions
Read and discuss the perceptual blocks while describing the critical thinking process and how it is changed or manipulated by their perception.
management development techniquescan you assist me with thinking of pros and cons of four management development
Explain why is foreign exchange risk higher in freely floating exchange rate systems than in fixed exchange rate systems? Explain how does the adoption of a single currency such as the euro affect foreign exchange within the European Union?
To what extent does the personality and experience of the chief executive officer of each of these firms determine and drive the firm's strategy formulation and implementation?
What you believe often holds people back from realizing their full potential and how does self-talk affect academic performance
A time in which you or someone else challenged the process, yet were met with resistance by those in leadership or other stakeholders.
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what steps should you take if you feel that he or she is portraying an inaccurate picture of himself or herself?
Trade shows are a common form of promotion in international markets.
for this assignment you will need to use the library the internet and course resources to locate a single example from
Determine how the Web site provides information to attract potential guests. What changes would you recommend for the Web site? How does the hospitality operation create value for its consumers?
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