Discuss soa technology to help with the backlog issues

Assignment Help Operation Management

Reference no: EM133621035

The COO and CIO at SecNavOne returned from a Service Oriented Architecture (SOA) conference and ordered an audit of IT operations. This audit identified several areas of immediate concern, but the CIO wants to focus on reducing the current six month, IT service backlog (e.g., tickets, fixes, reports, etc.) using a SOA. She also thought it would help improve the versatility of their current systems.

Your job is to help determine if SecNavOne should consider SOA technology to help with the backlog issues and system versatility. SecNavOne has the following systems:

Helpdesk ticketing - custom coded UNIX system, 12 years old
Service scheduling - custom coded Red Hat Linux system, 8 years old
Materials and Inventory Management- custom coded UNIX system, 10 years old
Sales - configured vendor package software, 6 years old
Accounts Payable, Receivables, Finance- configured vendor package software, 8 years old
Customer Relationship Management- configured vendor package software, 1 year old
HR- ASP Web-based application, 2 years old
Integration between the applications is managed by Cloverleaf, a UNIX solution.

Most business processes are documented, but only the materials management business processes are actively monitored. Application support staff is grouped by application; integration of development efforts is typically strained for enterprise-wide development efforts.

Develop a feasibility analysis for implementing a Service Oriented Architecture at SecNavOne to help solve this organization's issues. Your feasibility analysis must include and explain, at least two, advantages and, at least two, disadvantages of implementing a SOA at SecNavOne. This assignment may require you to make assumptions; make sure your assumptions are clearly identified within the paper. Be sure to support your reasoning with factual material.

Reference no: EM133621035

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