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In early 2010,Toyota issued a recall for over 8,000,000 vehicles because there were increasing complaints about a sudden unintended acceleration (SUA) issue. There had been 24,000 consumer complaints about the SUA issue to dealers, to the Consumer Product Safety Commission, and via lawsuits filed against the company between 2001 through 2009. initially, Toyota responded by claiming that the acceleration was caused by faulty floor mats and/or driver error. Causes then shifted to worn pedals, overheated pedals, condensation, and even software issues. However, the full recall was not made until January of 2010 following uncreasingly vocal Toyota owner complaints and a series of fatal accidents
Discuss the possible product liability theories that would apply. If the floor mats were getting in the way of the brake pedal or pressing on the accelerator, would toyota have liability? evaluate the ethics of Toyota in holding off on the recalls. what if drivers made a mistake, or were just confused, and stepped on the wrong pedal? is there product liability then?
Providing a description of the elements of service quality. Make sure to define how each element supports customer perceptions and expectations.
What are three cost-containment measures that were implemented through the collective bargaining process in 1985? Why were these considered milestones in curtailing health benefit costs to employees?
Read and review the excerpts from the Sarbanes-Oxley Act in the Appendix of the textbook. Identify three of the criminal penalties that can be charged under the Sarbanes-Oxley Act. How do these sections of the Sarbanes-Oxley Act promote ethical be..
There is no written policy about this issue at the company. To date, Jennifer's work is exemplary.
Doug enters Janes residence through an unlocked window that he lifts open at midnight, intending to steal her first edition copy of Sense & Sensibility
What is the difference between a warranty disclaimer and a remedy limitation? Sellers often include this language: “Sold as is.” What does that mean, legally? When is such exclusion unconscionable? Does that mean that if a consumer is injured, the co..
A summary of the US regulatory framework that has grown up along with the telecommunications industry. An overview of cyber security. The history of telecommunications
What recommendations can you provide to Shawn and his team to help prepare them for anticipated problems and unanticipated problems?
Copper Kettle Catering is a full service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large wedding, dinner, or office parties. Are the operations of Copper Kettle Catering conductive to the app..
A state department of tourism and recreation collects data on the number of cars with out-of-state license plates in a state park. The group's position is that more out-of-state plates means the state's advertising programs are working.
Timbuk2 Inc. manufactures over 100,000 different versions of messenger bags. Suppose Timbuk2 implements an order-up-to model to manage its inventory of a particular plastic buckle. The lead time to receive these buckles is three weeks. What is the or..
Assume that you are a manager within a corporate environment, and you are presented with an ethical dilemma. Suggest viable approaches to resolving the dilemma. Rate your comfort level with dealing with ethical issues. Provide one (1) example that su..
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