Discuss his performance during the past year

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Heidi Banks, IT Supervisor Christopher Thom, IT Specialist Summary: Heidi and Christopher are meeting to discuss his performance during the past year. The conversation starts off on a positive note as they discuss his sales performance. The conversation then turns negative when Heidi brings up concerns that an onsite client has had with Christopher. Christopher is not only upset that these concerns have hurt his performance evaluation, but he also wants to know why Heidi did not mention them to him until his actual evaluation as he believes he has appropriate justifications for them. The next scene is still in Heidi's office, but two months later. A-Plus may lose their contract with the Department of Defense, and Christopher is anxious about his job, especially because of client concerns that seem to have not been effectively addressed by Heidi. IV. Discussion of Theory What can go wrong with performance management? Perceptual errors.

Reference no: EM134032766

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