Discuss and plan for upcoming communications

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Reference no: EM133837678

Question

The management analyst for the group you supervise has just alerted you that a recent customer satisfaction survey indicates your staff members are not effectively meeting the needs and expectations of an important customer, Ms. Smith. Your staff's communication with Ms. Smith has been inconsistent, resulting in unclear expectations for project deliverables. Which of the following actions would you most likely and least likely take?

Most Least

Conduct weekly meetings with your staff to discuss and plan for upcoming communications with Ms. Smith.

Take on responsibility for communicating with Ms. Smith and require staff to provide updates to inform those communications.

Reallocate the responsibilities of your staff members so that customer communications are handled by those who excel in communicating and encourage other staff to improve communication in the future.

Discuss the inadequate communication with each member of your staff during his/her next scheduled performance review. re Record answer

Reference no: EM133837678

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