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The service industry has become the cornerstone of the US economy. Customer service has become the defining element of many businesses. In today’s market certain industries discriminate between average consumers and “good” consumers (average income and rich). A perfect example of this is the airline industry. First class/business class customers have their own ticket counter, contact number and personalized services. Is this consumer discrimination, or simply paying for a higher level of service? In a one to two page paper identify an industry/business that engages in this practice. Is this a logical business plan? Why or why not? What are your thoughts?
Describe the bottlenecks that may occur in the new process. Identify three TQM tools that may be used for ongoing process improvement. Be sure to describe who will use the tool, when it will be used, and what interval and how it will lead to proces..
List 5 of the most important concepts or knowledge that you gained from this week's activities.
Sport utility vehicles (SUV), vans and pickups are generally considered to be more prone to roll over than cares. In 1997, 24.0% of all highway fatalities involved roll overs; 15.8% of all fatalities in 1997 involved SUVs.
Which one of the following is an attractive and effective way to reduce the production, marketing, and other costs of entry-level cameras and help achieve a low-cost competitive advantage over rival companies based on lower overall costs per entry-le..
Identify and explain in detail at least three challenges that supervisors may face in a leadership role. Are organizations considering new ways of supervising and leading employees in 2016 due to changes over the past few years? Should companies reco..
Which of the following is NOT a primary advantage of hiring host-country nationals to fill foreign positions in an organization?
Once you have drafted your résumé and cover letter, applied for and attained the position, and negotiated the terms of employment, all that remains is to consider the work-life balance that you want for yourself upon being employed and in the future.
The authors provide a summary of how "purchasing" has evolved into different forms. Please describe a similarity or a difference between a modern supply chain and sustainability orientations versus traditional purchasing and earlier distribution chan..
How are people recruited and selected for this job? Are the recruitment and selection procedures the organization uses effective or ineffective? Why? What training and development do people who hold this job receive? Are the training and development ..
What are the differences between strategic controls and financial controls, and how do they relate to organizational structure? What is the importance of these differences? Discuss the functional structures used to implement business-level strategies..
Students are to assume that they are a human resource manager for a service organization. The boss would like the human resource manager to communicate to employees the value of the benefits offered to them, but the boss wants the information manipul..
Consider the importance of ethics in a business organization and reflect for a moment on the ethical culture of an organization that you have worked for in the past. How would you describe this culture? Write a 2 page paper.
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