Discover customer requirements

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1. Although managers and leaders in organizations know that the world is constantly changing and evolving there are still organizations that have a difficult time adapting to these changes. Why do you think that this is the case? What can managers do to help organizations better adapt?

2. What tools can companies use, in parallel with the Kano model, to discover customer requirements? How can those tools support increased quality? I look forward to your thoughts and response.

Reference no: EM132081736

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